Last Updated: [Insert Date]

Welcome to Sendana! These Terms of Service ("Terms") govern your access to and use of our website, www.sendana.co.uk (http://www.sendana.co.uk) (the "Website"), and the services and products we offer. By using our Website, you agree to these Terms. If you do not agree, please refrain from using our services.

1. Acceptance of Terms

By accessing or using our Website, you accept these Terms and agree to comply with them. If you do not agree to these Terms, you may not use our Website.

2. Changes to Terms

Sendana reserves the right to modify these Terms at any time. We will notify you of changes by posting the new Terms on the Website. Your continued use of the Website after any such changes constitutes your acceptance of the new Terms.

3. Eligibility

You must be at least 18 years old to use our services and purchase goods. By using our Website, you confirm that you are at least 18 years old or are using the Website with the consent of a parent or guardian.

4. Account Registration

To access certain features of our Website, you may need to create an account. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete.

5. User Responsibilities

You agree to use the Website and its services only for lawful purposes and in a manner that does not infringe the rights of any third party. You shall not engage in any conduct that restricts or inhibits anyone's use or enjoyment of the Website.

6. Ordering and Payment

When you place an order on our Website, you are making an offer to purchase the goods in your order. We will confirm your order by sending you an order confirmation email. All prices are in British Pounds (£) and include VAT, where applicable. You must provide accurate payment information, and you authorise us to charge you for the total amount of your order.

7. Delivery and Shipping

We will aim to dispatch your order within [insert delivery timeframe] working days. Estimated delivery times are provided on the Website and are subject to change. We are not liable for any delay or failure to deliver the goods unless such delay is caused by our negligence.

8. Returns and Refunds

Please refer to our Returns Policy for detailed information regarding our return and refund process. You may be eligible for a refund under certain conditions, as specified in our Returns Policy.

9. Intellectual Property

All content on the Website, including but not limited to text, graphics, logos, and images, are owned by Sendana or its licensors. Users are prohibited from using, reproducing, or distributing any of the content without express written permission.

10. Limitation of Liability

To the fullest extent permitted by law, Sendana shall not be liable for any indirect, incidental, or consequential damages arising from your use of the Website or in connection with any products purchased. Our liability is limited to the amount paid for the goods.

11. Governing Law

These Terms are governed by the laws of England and Wales. By using the Website, you agree that any disputes will be handled in the courts of England and Wales.