Last updated: June 2025

At Sendana, we are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your data when you visit our website or purchase our products. By using our services, you consent to the practices described in this policy.

1. Information We Collect

We may collect and process the following types of personal data:

• Contact Information: Name, email address, phone number, and postal address.
• Payment Information: Credit/debit card details and billing address (processed securely via our payment processor).
• Account Information: Username, password, and any other information you provide when creating an account.
• Order Information: Details of products you purchase and your order history.
• Usage Data: Information about how you use our website, including IP address, browser type, and pages visited.

2. How We Use Your Information

We may use your personal data for the following purposes:

• To Process Orders: To manage and fulfill your orders, including payment processing, delivery, and order confirmations.
• Customer Support: To respond to your inquiries, provide support, and improve our services.
• Marketing Communications: To send you newsletters, updates, and promotional offers, where you have opted to receive them.
• Website Improvement: To analyze website usage and improve functionality, usability, and customer experience.

3. Legal Basis for Processing

We will only use your personal data when the law allows us to. The legal bases for processing your personal data are:

• Contractual Necessity: To fulfill our obligations to you under any contracts we enter into.
• Consent: Where you have provided your explicit consent for us to process your personal data.
• Legitimate Interests: To pursue our legitimate interests, provided that such interests do not override your rights and interests.

4. Data Sharing and Disclosure

We may share your information with:

• Service Providers: Third-party companies that assist us with payment processing, shipping, marketing, and other business operations.
• Legal Authorities: When required by law or to protect our rights, privacy, safety, or property, or that of our customers or others.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

5. Data Security

We take appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse. However, please be aware that no method of transmission over the internet or method of electronic storage is 100% secure.

6. Your Rights

You have the following rights regarding your personal data:

• Right to Access: You have the right to request copies of your personal data.
• Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or incomplete.
• Right to Erasure: You have the right to request the deletion of your personal data under certain conditions.
• Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data under certain conditions.
• Right to Data Portability: You have the right to request that we transfer the data we have collected to another organisation or directly to you, under certain conditions.

7. Cookies

Our website uses cookies to enhance user experience. For more information, please refer to our Cookie Policy (link to the Cookie Policy).

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website. Your continued use of our services following the posting of changes constitutes your acceptance of such changes.